Privacy Policy

Last Updated: July 2026

Fitch | Taylor | Johnson (“FTJ Residential”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://ftjresidential.com/) or use our residential block and estate management services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We May Collect From You

We may collect and process the following data about you:

  • Information You Give Us: You may give us information about you by filling in forms on our site (such as our contact or enquiry forms), corresponding with us by phone, email, or otherwise, or by accessing client and tenant portals. This includes your name, postal address, email address, phone number, and any other details relevant to property management inquiries or maintenance requests.

  • Information Collected Automatically: When you visit our website, we may automatically collect standard internet log information and details of visitor behavior patterns, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Cookies: Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

2. Uses Made of the Information

We use information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and us (such as block management agreements, leasehold/freehold management, and client instructions).

  • To provide you with information, products, or services that you request from us or which we feel may interest you.

  • To notify you about changes to our services.

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.

3. Disclosure of Your Information

We may share your personal information with selected third parties including:

  • Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you (e.g., maintenance contractors, surveyors, and professional advisors).

  • Analytics and search engine providers that assist us in the improvement and optimization of our site.

  • Regulators or professional bodies, such as the Royal Institution of Chartered Surveyors (RICS), where required for compliance and regulatory auditing.

4. Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom (UK) or the European Economic Area (EEA). By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

6. Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to enquiries@ftjresidential.com or by post to one of our office locations:

  • London Office: 8-10 Hill Street, Mayfair, London, W1J 5NG (Tel: 0207 111 7755)

  • Eastbourne Office: 33 South Street, Eastbourne, East Sussex, BN21 4UP (Tel: 01323 573808)

  • Cheltenham Office: Festival House, Jessop Avenue, Cheltenham, GL50 3SH (Tel: 01242 437602)